Refund policy
Refund Policy
At Tails and Table, your satisfaction is our priority. If you're not happy with your order, we're here to help.
Refunds We accept refund requests within 30 days of delivery. To request a refund, please contact us at contacttailsandtable@gmail.com with your order number and reason for the request. We will review your case and respond within 2 business days.
Eligible Refund Situations
- Item arrived damaged or defective
- Wrong item received
- Item never arrived
Non-Refundable Situations
- Change of mind after the order has shipped
- Incorrect shipping address provided by the customer
- Items marked as final sale
Returns Due to the nature of our fulfillment process, we do not accept physical returns. If your item is defective or incorrect, we will issue a full refund or send a replacement — no need to send anything back.
Replacements If your item arrives damaged or defective, contact us at contacttailsandtable@gmail.com within 7 days of delivery with a photo of the issue and we'll make it right.
Questions? Email us at contacttailsandtable@gmail.com — we typically respond within 1-2 business days.